Terms and Conditions
Consumer Terms and Conditions of Sale
Please read these terms and conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
“The Company” means INBRICO-UK LTD, Company Registration No. 11698097.
“The Buyer” means the person, firm or company to whom a quotation is
addressed or whose order is accepted by the Company.
“The Goods” means the subject or such quotation or order.
Information About Us
Our Sites and our Store are operated by INBRICO-UK LTD (“we”). We are
registered in England and Wales under company number 11698097. Our
registered office and main trading address is at INBRICO-UK LTD,5 Tatton
Gardens, Woodley, Stockport, Cheshire, SK61HT.
How to Order Products from Us
You can place an order for any of the products by visiting our Online
Store. Your order constitutes an offer to us to buy a product or products.
All orders are subject to acceptance by us. If you place an order using our
online store, we will confirm such acceptance to you by providing you with
written confirmation (usually by email) that your order payment has been
processed and your order accepted (the “Acceptance of Order”) with an
invoice.
Consumer Cancellation Rights – Consumer Contracts Regulations
If you are contracting as a consumer, you may cancel a Contract at any time
within fourteen (14) days, beginning on the day after you received the
products. In this case, you will receive a full refund of the price paid
for the products and price of delivery in accordance with our refunds
policy (set out in section 6 below). After the 14 days of you receiving the
goods INBRICO-UK LTD do not accept returns and/or provide a refund.
To cancel a Contract, you must inform us by email to sales@inbrico-uk.co.uk
You must also then return the product(s) to us within 14 days from the date
that you informed us in email, in the same condition in which you received
them, and at your own cost. Failure to do this INBRICO-UK LTD will not
accept any returns out of this timeframe of which will be refused. When
returning the products to us you must ensure the products are appropriately
packaged to protect them in transit and that the correct postage is paid.
You have a legal obligation to take reasonable care of the products while
they are in your possession.
You will not have any right to cancel a Contract under this section 3 in
respect of the following products:
• Any products which are purchased by you or ordered by you when you are on
the online store; or
• Any products which are made, specially ordered or tailored to your
particular requirements, including but not limited to under floor heating
kit, none stock items such as ceramics.
We shall be under no obligation to give you a full refund in relation to
any product sale and delivery charge that INBRICO-UK LTD charged/invoiced
you to send the goods to you once you have had the goods for more than 14
days in your possession commencing the day after receipt of delivered goods.
Availability and Delivery
All products are subject to availability. If we are unable to fulfil your
order we will inform you as soon as possible. Where we have accepted your
order, we will use reasonable efforts to fulfil your order by any delivery
date agreed between us and set out in our Acceptance of Order, or if no
delivery date is specified, within 30 days of the date of your order. If we
are not able to fulfil your order within these timescales we will try to
inform you as soon as possible.
You must make all arrangements necessary to take delivery of products when
we deliver them in accordance with the stated delivery times (or
collection) for the delivery charge you have paid. If you do not accept
delivery of the products or we are unable to deliver or are delayed in
delivering products because of your actions or omissions then we may charge
you and you will be liable to pay us for all costs we incur.
Delivery is classed as a kerbside delivery. The allocated external delivery
company will bring the pallet up to the property but may not take in your
house, they will not take it up any flight of stairs in flats or apartments
or stairs within business addresses, the only possible option the driver
may give you is to leave it in a garage as long as the ground is flat and
accessible. Gravel driveways it is not possible to manoeuvre pallet trucks
so in this instance the pallet will be dropped as near as possible to the
property.
You will be provided with a delivery “day” at point of order. Please make
sure you are home for the specified delivery date as there are additional
redelivery charges if a delivery is attempted and failed. Deliveries will
not be left unattended if you are not home to accept the delivery as a
signature is required.
The drivers paperwork states to call customers 1 hour before delivery and
in most occasions this will occur, however INBRICO-UK LTD. cannot make
guarantee this will occur as we rely on the driver from an allocated
external delivery company.
Title and Risk
The risk in the Goods shall pass to the Buyer on completion of delivery.
Title to the Goods shall not pass to the buyer until the Company receives
in full (in cash or cleared funds) for the Goods and any other Goods that
the Company has supplied to the Buyer in respect of which payment has
become due, in which case title to the Goods shall pass at the time of
payment of all such sums.
Until such time as the title of the Goods passes to the buyer, the Buyer
shall:
• (a) hold the Goods as the Company’s fiduciary agent and bailee; and shall
store keep the Goods separately from those of the Buyer and third parties
and ensure they are properly stored, protected and insured and identified
as the Company’s property. Until that time the Buyer shall be entitled to
resell or use the Goods in the ordinary course of it’s business, but shall
account to the Company for the proceeds or otherwise of the Goods, whether
tangible or intangible including insurance proceeds, and shall keep all
such proceeds, separate from any monies or property of the Buyer and third
parties, and,
• (b) in the case of tangible proceeds, properly stored, protected and
insured;.
• (c) Not remove, deface or obscure any identifying mark or packaging on or
relating to the Goods;.
• (d) Notify the Company immediately if it becomes subject to any of the
events listed in Clause 7; and
• (e) Give the Company such information relating to the Goods as the
Company may require from time to time.
Until such time as the title in the said Goods passes to the Buyer (and
provided that the Goods are still in existence and have not been resold)
the Company shall be entitled at any time to require the Buyer to deliver
up the Goods to the Company, and if the buyer fails to do so forthwith, to
enter upon the premises of the Buyer or any third party where the Goods are
stored and repossess the Goods.
The Buyer shall not be entitled to pledge or in any way charge by way of
security from any indebtedness any of the Goods which remain the property of
the Company, but if the Buyer does so, all monies owing to the Company
shall (without prejudice to any other right or remedy of the Company)
forthwith become due and payable.
Price and Payment
Prices contained in any written quotation issued by us shall (unless
otherwise stated) remain valid for a maximum of 30 days. Payment for
products can be made by credit or debit card, cheque or bank transfer.
Termination
Without limiting it’s other rights or remedies, the Company may terminate
this Contract with immediate effect by giving written notice to the Buyer
if:
• (a) The Buyer commits a material breach of any terms of the Contract and
(if such a breach is remediable) fails to remedy that breach within 30 days
of that party being notified in writing to do so;
• (b) the Buyer takes any step or action in connection with its entering
administration, provisional liquidation or any composition or arrangement
with its creditors (other than in relation to a solvent restructuring),
being would up (whether voluntary or by order of the court, unless for the
purpose of a solvent restructuring), having a receiver appointed to any of
its assets or ceasing to carry on business;
• (c) the Buyer suspends, threatens to suspend or cease to carry on all or
a substantial part of its business; or
• (d) the Buyer’s financial position deteriorates to such an extent that in
the Company’s opinion the Buyer’s capability to adequately fulfil its
obligations under the Contract has been placed in jeopardy.
Without limiting its other rights or remedies, the Company may suspend
provision of the Goods under the Contract or any other contract between the
Buyer and the Company becomes subject to any of the events listed in clause
7 above, or the Company reasonably believes that the Buyer is about to
become subject to any of them, or if the Buyer fails to pay any amount due
under this Contract on the due date for payment.
Without limiting its other rights or remedies, the Company may terminate
the Contract with immediate effect by giving written notice to the Buyer if
the Buyer fails to pay any amount due under the Contract on the due date
for payment.
On termination of the Contract for any reason the Buyer shall immediately
pay the Company all of the Company’s outstanding unpaid invoices and
interest.
Termination of the Contract shall not affect any of the parties’ rights and
remedies that have accrued as at termination, including the right to claim
damages in respect of any breach of this Contract that existed at or before
the date of termination.
Any provision of the Contract that expressly or by implication is intended
to come into or continue in force on or after termination shall remain in
full force and effect.
Our Refunds Policy
When you return a product to us relying on your other statutory rights or
rights under your Contract with us (for instance, because you claim that
the product is defective), we will examine the returned product and will
notify you if we accept your rejection of the goods via e-mail within a
reasonable period of time. We will usually process any refund due to you as
soon as possible and, in any case, within 30 days of the day we confirmed
to you via e-mail that you are entitled to a refund in relation to the
product. Products returned by you because of a defect will be refunded in
full, including a refund of the delivery charges for sending the item to
you and the cost incurred by you in returning the item to us, not in excess
of the original delivery cost charged by Tiles Porcelain Ltd in sending the
items to you.
Adhesives and grout are cement based products and as such their shelf life
can be seriously affected if the product is stored incorrectly. Shelf life
will be affected if the packaging became wet or was subjected to storage in
damp conditions. Once you are in receipt of the goods Tiles Porcelain Ltd
have no control over them therefore it is your responsibility to ensure
they are stored correctly, if you wish to return goods under Consumer
Contract Regulations they must be returned in the original unopened
packaging; failure to do so, and if any evidence of misuse is discovered,
we may not accept return.
Please check all goods upon delivery for any indication of damage or
possible damage and sign the “Proof of Delivery” accordingly, to record
point of concern. The company requests to be notified preferably where
possible by e-mail or fax within a fair period of time following acceptance
of delivery of any claim by the buyer concerning shortages or damaged
goods. For any damaged products, photographs where possible are preferred
to be sent within a fair period of time following acceptance of delivery to
show the full extent of any damages and associated quantities.
Risk in respect of the goods passes to the buyer from the moment delivery
has been completed. We will refund any money received from you using the
same method originally used by you to pay for your purchase.
International and overseas transactions will incur a conditional 20%
handling and restocking charge.
ALL RETURNS CONCERNING TRADE ACCOUNTS ARE SUBJECT TO A 20% RESTOCKING FEE.
Consumer Rights Act 2015
Consumer Rights Act 2015 has a 30 day time frame from receipt of goods
referring to refunds of returned faulty goods and/or replacement of faulty
goods ONLY.
Please Note:
Misuse of Tile handling resulting in accidental damage of tiles in
possession of a customer that has received the tiles within the 30 day time
frame in contrary to The Consumer Rights Act 2015, INBRICO-UK LTD will not
be liable. Risk and ownership passes to the customer upon signing of the
kerb side delivery of goods. Signing of the delivery as Damaged, customers
are advised to report this immediately to INBRICO-UK LTD( Inbrico-uk Ltd
use an external transport courier) and then to agree a reasonable time
frame to report the number of actual tiles damaged from date of delivery
supported with one photo and a short video where possible. Customers are
advised to order 10% for cuts/waste/damages that occur throughout tile
installation and movement of tiles from the kerbside delivery into your
premises and then to the area of tile instalment. Please note that you
cannot successfully complete a tiling project by ordering the exact number
of tiles. You are strongly advised to order 10% additional tiles as
standard practice and to keep any additional as spare tiles for any future
reasons.
All collections and/or payments made in person at our office are not
governed by Distance Selling Regulations 2014, INBRICO-UK Ltd have a 7 day
returns policy.
ALL special orders of non stocked items of tiles including special orders
placed concerning worktops have a no returns policy and no refunds policy.
Our Liability
We would not recommend that you start to install any products, or book the
services of a tiler or any other tradesman in connection with any products,
before you have received full delivery of the products in question and
thoroughly inspected the products to your satisfaction. If you choose to do
so, you do so at your own risk and at your own liability concerning any
costs or losses that you may suffer as a result. We cannot accept the
responsibility after the tiles have been fixed. Fixing the tiles to a
substrate means that you have accepted the tiles in their present state so
no refunds or replacements will be offered. Please ensure you are happy
with the tiles before you start any project.
Please ensure if possible that a professionally qualified installer is used
whereby the specified materials and installation methods are followed
correctly to minimise installation failure and damage.
INBRICO-UK LTD recommends sealing all tiles, irrespective of finish,
manufacture, type or material.
Samples, Colour & Batch Variations, Under-floor Heating etc
Whilst we take reasonable care to ensure that all images of products
published on our Sites accurately depict the products concerned, we cannot
guarantee that the exact colour, texture or qualities of all products will
be apparent from such images. We therefore recommend that you order samples
of products before placing orders for products. All samples are cuttings of
the actual tile. Please bare in mind that natural stone varies in shade,
colour and tone from tile to tile and although a sample is a good
representative of what the stone will look like, each tile will not be an
exact replica of the sample received. All Tile Samples are a representation
of the actual tile, however, variations in shade, colour and texture may
occur from batch to batch.
You should be aware that products made from natural materials (including
but not limited to travertine, limestone, slate, onyx, marble, quartz,
porcelain, granite) may incorporate naturally occurring variations in
colour, texture or other qualities which are considered a feature of such
products. You should also be aware that the colour, shading, texture and
quality of any products may vary between different batches and/or different
sizes of the same product. Dry laying is recommended to ensure customer
satisfaction of tiles. Wherever, possible we will fulfill any single order
you place for a particular product from the same batch. However, where you
place separate orders for the same products, the products may not be
selected from the same batch.
Tiles should be checked for obvious concerns prior to installation. All
Quartz tiles sold by Tiles Porcelain are unsuitable for installation in
areas subjected to high levels of sunlight e.g.,
conservatories/sunrooms/french patio doors, outdoor areas or in thermal
conditions such as Under-floor Heating. Quartz tiles need to be stored at
room temperature for at least 72 hours before installation. We would also
advise that installation using too much water with adhesive can also cause
warping and ought to be avoided; we would recommend using Tiles Porcelain
own branded S1 C2 Single Part Adhesive Rapid Set adhesive EN 12004 to be
used in compliance with British Standard 5385 and 8000. Slow setting and
normal setting adhesive ought to be avoided due to risk of warping the
tiles. INBRICO-UK Ltd also advise against the use of ready mixed,
latex-based adhesives with quartz because this may also cause the tiles to
warp. You must ensure that the tiles in which you order are suitable to
your individual project and the appropriate installation guidelines are
complied with.
Worktops
INBRICO-UK LTD cannot guarantee the exact likeness of tiles with
coordinating worktops – samples of both should be ordered and approved
prior to placing an order. Where material is 100% natural and samples have
been submitted, exact matches to the samples cannot be guaranteed because
of natural variation. Coloured materials are subject to colour variation.
Import Duty
If you order products from our site for delivery outside the UK, they may
be subject to import duties and taxes which are levied when the delivery
reaches the specified destination. You will be responsible for payment of
any such import duties and taxes. Please note that we have no control over
these charges and cannot predict their amount. Please contact your local
customs office for further information before placing your order. Please
also note that you must comply with all applicable laws and regulations of
the country for which the products are destined. We will not be liable for
any breach by you of any such laws.
Severability
If any of these terms and conditions or any provisions of a Contract are
determined by any competent authority to be invalid, unlawful or
unenforceable to any extent, such term, condition or provision will to that
extent be severed from the remaining terms, conditions and provisions which
will continue to be valid to the fullest extent permitted by law.
Contacting You
When you send an enquiry you will automatically get added to our mailing
list and you automatically give us consent to contact you about your sample
order. If you do not wish to receive any future offers or promotions from
INBRICO-UK LTD then you can unsubscribe.
Privacy Policy
Refer to the INBRICO-UK LTD Privacy Policy
